Learning and Assessment Kit-ICTWOR306 Resolve technical enquiries using multiple information systems Certificate II Core units BSBINM401 Implement workplace

Core units BSBINM401 Implement workplace information system BSBMGT502 Manage people performance BSBSMB420 Evaluate and develop small business operations FNSCUS501 Develop and nurture relationships with clients

collect feedback from industry

Core units CHCCOM006 Establish and manage client relationships CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTAAP002 Confirm physical health status HLTAID011 Provide first aid HLTINF004 Manage the prevention and control of infection HLTMSG001 Develop massage practice HLTMSG002 Assess client massage needs HLTMSG004 Provide massage treatments HLTWHS004 Manage work health and safety Elective units BSBSMB403 Market the small business BSBSMB404 Undertake small business planning CHCMHS001 Work with people with mental health issues * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIERR202E Contribute to the control of emergencies and critical situations RIIOGN201F Carry out rig lease operations RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIHAN208D Perform dogging RIIHAN209E Perform basic rigging RIIHAN307E Operate a vehicle loading crane RIIHAN309F Conduct telescopic materials handler operations RIIHAN311F Conduct operations with integrated tool carrier RIIMPO304E Conduct wheel loader operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

animal and soil material AHCBIO302 Identify and report unusual disease or plant pest signs AHCWRK207 Collect and record production data FBPBPG2002 Operate the carton erection process AHCBIO302 Identify and report unusual disease or plant pest signs AHCHYD301 Implement a maintenance program for hydroponic systems AHCBIO302 Identify and report unusual disease or plant pest signs AHCNSY203 Undertake propagation activities AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Learning and Assessment Kit-ICTWOR306 Resolve technical enquiries using multiple information systems Certificate II Core units BSBINM401 Implement workplaceOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to