Unit Knowledge Guide-TAEASS301 Contribute to assessment FWP Core units AURACA001 Respond to

Core units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace AURSCA105 Sell automotive products and services AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Electives AURETR125 Test

communicate and search securely on the internet ICTICT104 Use digital devices Elective units ICTICT105 Operate spreadsheet applications ICTICT106 Operate presentation packages Additional electives BSBWHS201 Contribute to health and safety of self and others BSBSUS201 Participate in environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

young people and families CHCPRT030 Build professional practice and sectoral expertise CHCPRT034 Work with children and young people with complex trauma and attachment issues and needs HLTWHS003 Maintain work health and safety Electives CHCCCS003 Increase the safety of individuals at risk of suicide CHCDIS019 Provide person-centred services to people with disability with complex needs CHCFAM003 Support people to improve relationships CHCFAM004 Facilitate changeovers CHCFAM005 Facilitate and monitor contact CHCMGT005 Facilitate workplace debriefing and support processes CHCMHS001 Work with people with mental health issues * We can develop additional elective units that are not listed on request (Please contact us for further information)

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Unit Knowledge Guide-TAEASS301 Contribute to assessment FWP Core units AURACA001 Respond toOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner