Learner Guide-DEFEVL004 Evaluate a training and assessment system Quote Units of competency CHCMHS005 Provide

Units of competency CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCCCS020 Respond effectively to behaviours of concern CHCMHS007 Work effectively in trauma informed care CHCDFV001 Recognise and respond appropriately to domestic and family violence CHCCSM005 Develop

Our LLN Kits are developed according to ACSF (Australian Core Skills Framework)

Units of competency CHCLAH001 Work effectively in the leisure and health industries CHCLAH003 Participate in the planning

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

Core units VU22358 Develop learning goals Speaking and Listening VU22601 Participate in simple conversations and transactions Reading and Writing VU22603 Read and write simple personal communications and transactional texts Language Skills VU22604 Read and write simple instructional and informational texts VU22602 Give and respond to simple spoken information and directions Other electives VU22606 Access the internet and email to develop language BSBITU201 Produce simple word processed documents ICTICT103 Use

Learner Guide-DEFEVL004 Evaluate a training and assessment system Quote Units of competency CHCMHS005 ProvideOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce